ServiceNow Technical Consultant

Company Description

Who are we?

We are Devoteam, an AI-driven tech consultancy with more than 11,000 tech experts spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI at the heart of our approach. We partner with leading providers such as Google, Microsoft, AWS, and

ServiceNow. In the Netherlands, we have around 300 experts and specialize in Cloud, Cyber, Data, and AI.

With us, you become part of a group of Tech Enthusiasts in a culture where making mistakes is allowed and where everyone—from bright young talents to experienced rockstars—is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes. At Devoteam, the only constant is 'change'.

Job Description

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow solutions that translate business requirements into robust, scalable technical configurations. You apply

ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks, dependencies, and improvement opportunities within your scope of work.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

Design, configure, and implement ServiceNow solutions according to business and functional requirements

Translate business needs into scalable technical configurations and detailed technical designs

Customize the platform when required, following ServiceNow best practices and coding standards

Develop integrations with third-party systems (REST, SOAP, file-based transfers)

Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches

Mentor and guide junior team members on both technical and functional topics

Proactively identify risks, dependencies, or improvement opportunities within your scope of work

Support platform upgrades and ongoing application maintenance

Qualifications

Requirements / Qualifications

3+ years of hands-on experience in ServiceNow configuration and development

Strong understanding of ServiceNow administration, App Engine, and customization practices

Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies

Proven experience in unit testing and awareness of structured testing approaches

Comfortable with both "out-of-the-box" implementations and tailored customizations

Fluent in Dutch and English; strong communication skills with technical and non-technical stakeholders

ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic

Customer-oriented and quality-driven

Autonomous with a proactive mindset

Agile, adaptable, and collaborative

Nice to Have

Experience with Service Portal, Employee Center, and Agent Workspace

ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)

Experience in greenfield implementations (from scratch)

Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)

Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Don't tick every box?

Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you.

Additional Information

For more information about this vacancy, please contact us at

A background check using publicly accessible information and social media can be part of the process.