Solution Account Manager

Solution Account Manager

? Location: Hamburg, Germany (Hybrid) | Munich option available

? Contract: 18-Month Fixed-Term Contract with strong potential for permanent conversion

About the Opportunity

We are partnering with a global leader in digital technology and customer experience solutions that helps some of the world's most recognized brands create, manage, and optimize exceptional digital experiences. Due to continued growth, we are seeking a talented Solution Account Manager to join their Retention Team, supporting enterprise and mid-market customers across Eastern Europe.

This is a client-facing role that combines relationship management, commercial ownership, and strategic account development. You will act as the primary contact for an assigned portfolio of customers, driving renewals, identifying growth opportunities, and ensuring long-term customer success.

The Role

As a Solution Account Manager, you will work within a collaborative, cross-functional team supporting customers across Central and Eastern Europe. You will be responsible for managing existing customer relationships, overseeing contract renewals, and helping clients maximize the value of their digital experience solutions.

The ideal candidate is both relationship-driven and commercially minded, with a passion for helping customers succeed while uncovering opportunities to expand their use of innovative SaaS solutions.

Key Responsibilities

Manage a portfolio of Digital Experience customers across Eastern Europe

Act as the primary point of contact for existing clients across multiple solution areas

Drive contract renewals while identifying opportunities for account growth and expansion

Maintain strong customer relationships and serve as a trusted advisor

Proactively identify and mitigate renewal risks to support customer retention goals

Partner with internal teams and external stakeholders to deliver a seamless customer experience

Support customer inquiries, concerns, and issue resolution when required

Ensure customer data and account information remain accurate and up to date

Promote solution adoption and value realization to maximize customer satisfaction

Contribute to retention, ARR growth, and overall business success

What We're Looking For

Strong communication, negotiation, and presentation skills in German and English

Customer-first mindset with the ability to manage challenging conversations professionally

Results-oriented approach with a high level of accountability and ownership

Strong problem-solving skills and the ability to navigate complex customer environments

Collaborative attitude and experience working across multiple teams and stakeholders

A genuine passion for continuous learning and professional development

Ability to remain calm and effective in fast-paced or high-pressure situations

Experience & Qualifications

Approximately 3+ years of experience in SaaS sales, account management, customer retention, or renewals

Proven success managing subscription-based customer relationships

Experience working with enterprise or mid-market customers

Demonstrated ability to achieve retention, renewal, churn reduction, and ARR objectives

Experience managing complex renewal cycles and commercial discussions

Comfortable working in cross-functional and matrixed organizations

Strong analytical skills with a data-driven approach to forecasting and pipeline management

Fluent German and English language skills (written and spoken)

Why Apply?

Opportunity to join a globally recognized technology organization

High-impact customer-facing role with exposure to innovative digital solutions

International environment working with customers across Europe

Hybrid working model with flexibility to be based in Hamburg or Munich

Excellent opportunity for long-term career growth, with potential for permanent employment following the initial contract

GCS is acting as an Employment Business in relation to this vacancy.