Fire Suppression Systems Expert (f/m/d) Technical Support EMEA

Job ID

525646

Posted since

19-Oct-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Siemens AG

Experience level

Experienced Professional

Job type

Full-time

Work mode

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Munich - - Germany

Are you ready to make a real impact as a Fire Suppression Systems Expert? Join us to drive innovation, provide expert support to our customers, and shape the future of fire safety solutions across the EMEA region!

What we offer you

Attractive remuneration package

30 leave days and a variety of flexible working models that allow time off for yourself and your family

Share matching programs to become a shareholder of Siemens AG

Continuous Learning: Benefit from specialized training and daily challenges to keep your expert knowledge up-to-date

Innovative Environment: Be part of a team that values innovation and continuous improvement

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You’ll make an impact by

You provide expert technical support and manage escalations for complex fire suppression systems across the EMEA region, ensuring swift and effective resolution of technical issues

Building on this, you consult customers and partners in pre-sales phases, design tailored solutions, and support the preparation of technical proposals

Subsequently, you oversee complaint and quality management processes, conduct root cause analyses, and collaborate closely with engineering and quality teams to drive continuous improvement

Additionally, you deliver technical training and knowledge transfer to internal and external stakeholders, strengthening expertise within the organization

Finally, you support the commissioning of suppression systems on-site and offer strategic guidance throughout project execution to secure customer satisfaction and project success

This is how you'll win us over

Education: You hold a Master’s degree with initial relevant experience or a Bachelor’s degree with several years of professional experience in engineering; alternatively, you have completed a technical vocational training with further qualification as a technician and extensive expertise plus long-term experience

Experience & Skills:

Many years of experience in fire suppression. Ideally combined with additional experience in fire protection and/or fire safety systems

In-depth knowledge of inert gas, CO₂, and water suppression systems as well as relevant fire protection standards (EN, ISO, VdS, LPCB, NFPA)

Proven expertise in technical support, pre-sales consulting, commissioning, complaint management, and stakeholder training in an international environment

Ways of working: You demonstrate strong analytical and troubleshooting skills, a customer-oriented mindset, and excellent communication and consulting abilities

Languages: You are fluent in German and English

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About us

Are you ready to transform the everyday?

At Siemens Smart Infrastructure Buildings, we are tackling the challenge of making buildings smarter, safer, and more sustainable. Join our team to develop innovative solutions in building automation, fire protection, and security. Here, you can apply your expertise to create sustainable, cutting-edge products that shape the future for our customers. Transform the everyday with us!

You can find more information about the department and its products here.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.