Support Engineer

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers

Be a local point of contact for the technical teams and provide remote hands as required

Assist with the installation of new or upgraded systems and applications

Participate in testing and troubleshooting as needed. Involve in project works to local offices

Provide meeting room support by assisting with the setting-up of video conferences and presentations.

Monitor videoconferences as required • Proactively keep the colleagues you are supporting informed of any progress on their incident/service request

Stock management

Responsible for the New Joiner/ Leaver/ Mover tasks

Travel to offices to provide on-site support and provide remote hands as required

Track and document details of work performed including resolution steps in the ITSM

Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date

Maintain Knowledge Base articles in our ITSM

Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages

Profiel

Your profile

Dynamic personality with the desire to own incidents through to resolution

Excellent communication skills, both written and oral

Flexible approach to work with the ability to work effectively under pressure

Encourages Co-Operative Working

Ability to work in a fast-paced and dynamic environment

Aanbod

Our offer

A full-time permanent contract in a company at human size

A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits