Customer Service Representative (English & Spanish)

You will join the Customer Service department of a Belgian molecular diagnostics company based in Mechelen. Our client develops innovative diagnostic solutions that help healthcare professionals make faster, better-informed decisions for patients. Your work contributes directly to that mission.

Customer Service is a collaborative team. You work every day with colleagues from sales, logistics and other departments, in an international environment where customers and colleagues speak many languages. Short lines of communication, a fast pace and a shared focus on customer satisfaction define how the team works.

Jobomschrijving

Are you a natural communicator who enjoys solving problems and making customers feel heard? Do you speak fluent English and Spanish? Then this Customer Service Representative role in the life sciences sector may be your next step.

As Customer Service Representative, you are the first point of contact for customers and the link between them and the teams working behind the scenes. You listen, work out what is needed, and make sure it gets sorted quickly and properly.

What you will do

Handle customer questions by phone and in writing: orders, billing, cancellations, account queries, complaints and errors

Welcome customers warmly, understand their issue and either resolve it yourself or route it to the right colleague

Take in and process orders, and arrange refunds and exchanges where needed

Create and maintain customer accounts with accurate, up-to-date information

Support shipping and transport documentation and answer related questions

Log and follow up on service requests

Help coordinate product recalls when they occur

Spot customer needs and share ideas for relevant products or services with management

Work closely with the commercial team, logistics, Finance, Quality, Regulatory and Legal

Profiel

As a Customer Service Representative you should have the following characteristics:

A bachelor’s degree in languages or economics, or equivalent knowledge gained through experience or training

At least 3 years of experience in a comparable customer service or order management role within an international sales organisation. Experience in medical devices or life sciences is a clear advantage

Fluent English and Spanish, spoken and written. Dutch or other European languages are a plus

Solid knowledge of the order process, and hands-on experience with an ERP system (e.g. Microsoft Dynamics AX)

Good command of MS Office (Word, Excel, PowerPoint)

Strong telephone skills and a real talent for listening

An analytical and organised way of working, with careful documentation

The ability to juggle several tasks, stay calm in a fast-changing environment and handle conflicts constructively

Good interpersonal skills and the confidence to make an impact

Nice to haves

Experience with Salesforce CRM

Knowledge of how to use artificial intelligence in your daily work

Aanbod

A challenging job as a fulltime customer service representative in an exciting environment, working for top entrepreneurs in the biotech industry

Being part of a very dynamic and growing team in a highly innovative environment

The freedom to shape your work and shape your job where your input is highly appreciated

A competitive salary based on experience

Meal vouchers of 7 EUR per working day

Reimbursement of commuting costs (statutory allowance or bicycle allowance)

12 paid 'ADV' days per year

Flexible working hours and hybrid working: 3 days at the modern office in Mechelen and 2 days working from home

A broader package once you switch to a permanent contract, including extra-legal benefits such as insurance, net allowances and a cafeteria plan