Banking Customer Representative (M/F)

Your main mission will be to ensure optimal service quality, in line with the agency's service project, and to guarantee customer satisfaction.

Main responsibilities

Contribute to the highest level of service and reception within the agency.

Ensure the rapid handling of customer requests, by processing them or directing them to the appropriate contacts.

Promote the use of digital tools and services by offering assistance, support, and educational guidance to customers.

Set up and maintain communication materials at the point of sale (signage, brochures, promotional displays).

Report any malfunctions to the agency manager and participate in finding suitable solutions.

Process routine banking operations (scanning checks, intervening on ATMs, etc.) in accordance with internal procedures.

Maintain constant vigilance regarding banking risks (credit, compliance, operational, etc.) and comply with anti-money laundering and counter-terrorist financing guidelines.

Technical skills

Banking culture: Knowledge of banking and financial products, processes, and current regulations

Digital tools: Knowledge and use of digital tools

Functional skills

Teamwork: Ability to collaborate and work effectively with colleagues

Rigor: Strict application of procedures and respect for deadlines

Organizational skills: Ability to manage time and priorities

Adaptability: Ability to adapt to changes in the profession and tools

Customer orientation: Being focused on customer needs and ensuring their satisfaction