Functional

Functional Analyst / Business Analyst - Digital & Customer Portal (Freelance)

Location: Brussels (Hybrid - minimum 2 days onsite per week)

Contract: Freelance

Start Date: ASAP

We are looking for an experienced Functional Analyst / Business Analyst to support the evolution of customer-facing digital platforms and web channels within a dynamic Agile environment.

Responsibilities

Gather, analyse and challenge business requirements.

Facilitate workshops and act as the key interface between business and IT stakeholders.

Translate business needs into functional specifications and user stories.

Model and document business processes and workflows (BPMN/UML).

Collaborate closely with developers, testers and project teams to ensure successful delivery.

Participate in integration testing, QA and UAT activities.

Support continuous improvement initiatives and change adoption.

Produce and maintain high-quality functional documentation.

Profile

Must-have

3+ years of experience as a Functional Analyst, IT Business Analyst or similar role.

Strong experience in requirements gathering, analysis and stakeholder management.

Experience working on Digital, Web, Customer Portal or Customer Experience projects.

Proven ability to facilitate workshops and interact with business stakeholders.

Experience writing user stories and functional specifications.

Knowledge of BPMN, UML or similar process modelling techniques.

Experience working in Agile environments.

Experience with QA and UAT testing.

Fluent in French or Dutch with a good command of English.

Nice to have

Salesforce experience.

SAP knowledge.

Experience with CMS platforms (Magnolia is a plus).

Knowledge of APIs and Web Services.

Experience within a B2B, Utilities or Energy environment.

Interested in learning more? Send me your updated CV and I'll be happy to discuss this opportunity with you.

To find out more about Huxley please visit www.huxley.com