Mobile Level 2 IT Technician (M/F)

Actual Talent Metz is looking for one of its clients, specialized in IT services, for a mobile Level 2 IT Technician (M/F) to work in the Chevigny Saint Sauveur area.

Following a need for reinforcement, here are the missions that will be entrusted to you

Support and diagnostics (L1/L2): Resolution of hardware and software incidents for all employees and VIPs.

Workstation management: Deployment, preparation, migration, and renewal of the fleet under Windows 10/11.

Mastering and MDM: Administration of PCs and mobiles (iOS/Android) via Microsoft Intune and Autopilot.

M365 environment: Support for the office suite, Teams Voice, softphony, and collaborative tools.

Equipment management: Maintenance of the printing fleet, peripherals (video conferencing, docking stations), and management of the IT kiosk.

Level 1 network: Patching, cabling, rack management, Wi-Fi testing, and VPN troubleshooting (FortiClient).

Monitoring and documentation: Traceability of interventions in ServiceNow, updating the CMDB and the knowledge base.

Contractual information:

Location: Mobile around Chevigny Saint Sauveur

Contract: Temp (6 months minimum)

Salary: 25 to 27k gross annual depending on profile and experience + Company car

Start date: Immediate

Profile sought:

Holder of a Bac to Bac +2 in IT (BTS SIO, TSSR or equivalent).

Experience of 2 to 5 years minimum in a local IT support position, ideally in a multi-site environment.

Mastery of Windows 10/11 OS and the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive, Entra ID).

Proven practice of modern Workplace tools (Microsoft Intune, Autopilot, Remote Help).

Mastery of a ticketing / ITSM tool (ideally ServiceNow).

Solid notions in local networks and connectivity (TCP/IP, DHCP, DNS, LAN, VPN FortiClient, WiFi).