Field Tech Product Owner - Germany (m/w/d)

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

We are rewiring how our field force works with technology: an AI-first model in which AI absorbs most of the former manual work and humans focus on decisions, quality and impact. We are seeking a hands-on Field Tech Product Owner who treats CRM as a product, not a ticket queue. This person owns the IT / Technology vision, roadmap and the "operating system" behind field-facing CRM capabilities in Germany, and will work closely with the CEE System Owner (e.g. CRM, CSCOR, AI/ Sophia etc.)

The Field Tech Product Owner will define how the technology landscape evolves, where automation can replace traditional delivery processes, and how AI can be safely embedded across the technology lifecycle.

You will work at the intersection of CEE, Commercial IT, Commercialization AI Strategy & Analytics (CASA) and external delivery partners to turn local business priorities into shipped capabilities, fast, grounded and compliant with global standards.

Responsibilities

Own the Field Tech vision and technology product roadmap for field-facing CRM and related capabilities in Germany, ensuring alignment with global technology strategy and architecture

Define the target technology landscape across CRM, field planning, event management, customer data, orchestration, AI services and relevant integrations

Own the technical CRM product backlog, prioritizing platform evolution, architecture improvements, integrations, automation and technical capabilities alongside business requirements

Design, tune and continuously improve the AI intake layer (classification, sizing, auto-delivery criteria) so that most demand resolves same-day, without a board

Chair the weekly CRM & Align Board as the single decision point for requests that AI cannot auto-resolve, and make decisions quickly with documented rationale

Own the backlog for cross-channel orchestration, next-best-action and personalization, in close partnership with CEE and Commercialization AI Strategy & Anaytics (CASA)

Curate and enrich the central AI knowledge base (CRM, field execution and events data) so that AI triage, sizing and drafts stay accurate, current and well-grounded

Set guardrails and approval gates for AI-driven semi-autonomous actions: what it may deliver directly and what requires human sign-off

Direct delivery capacity across external partners, offshore teams and local IT for work that still needs a human build after AI triage

Own quality governance: review AI-drafted stories, estimates and code before release; keep backlog health high and ensure compliance with global standards

Manage budget and resourcing across local, international and offshore teams, including AI tooling and knowledge platform cost

Act as the technology decision owner for Field Tech requirements that cannot be resolved through automated delivery

Ensure solutions comply with enterprise architecture, cybersecurity, data privacy, regulatory and global platform standards

Qualifications

Proven track record as product owner or capability owner for CRM or commercial platforms, preferably in the pharmaceutical industry (or another industry with heavy digital channel usage)

Deep, hands-on expertise with enterprise CRM platforms and their ecosystem (e.g. field planning and event management modules); you read configs, user stories and code, not just slide decks

Practical experience with LLMs and AI agents in production: prompt and context design, knowledge grounding (RAG), evaluation, guardrails and human-in-the-loop models

Experience with next-best-action or omnichannel orchestration engines and personalization logic

Strong backlog and delivery management skills in agile setups, including steering distributed delivery teams

Solid understanding of metrics and dashboards; comfortable defining and tracking KPIs such as cycle time, throughput and automation rate

Experience managing budgets and vendors in a global matrix organisation

Knowledge of compliance and governance requirements for regulated environments

Fluency in English is required, German is preferred

6+ years of experience in digital, CRM or commercial technology roles within a large, complex organisation

The following soft skills are required

Maker mentality: you prototype, test and ship instead of waiting for the perfect spec

Decisive and transparent decision-making, including the hard calls

Influencing without authority across Field, IT, analytics and external partners

Translating between business and tech language and vice versa

Curiosity and appetite for continuously redesigning how work gets done

#LI-Hybrid

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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R1607749 : Field Tech Product Owner - Germany (m/w/d)