Service Planner

Receive and transact customer service requests

Creation of Cost Estimates in SAP and follow up on them

Transact all service orders in SAP and other service-related IT-systems

Communicate with customers to agree on quotations and set up job schedule.

Timely job closure in the systems

Establish effective relationships with technicians, customers and coworkers by responding to all communications quickly and professionally

Prepare the reports required.

Administrate, monitor and update all Work-In-Progress (WIP) on daily basis.

Liaise with Logistics team continuously on all parts / materials delivery to satisfy commitment.

Take care of sub-contracting and sub-supplier's activities i.e. price verification, Purchase Order issuance, delivery and payment approval.

Prepare shipping papers where necessary

Transact pool/certified orders (refurbished equipment)

Arrange accommodation and travel for service engineers in case of field service

Scope of the job

KPIs: Service Work in Progress (WIP), Net Promoter Score (NPS), Operational Excellence KPIs

What you can expect from us: Incooperation Programm on products (Rotary vane pumps and leak detector)

Profiel

Degree Level – to be defined in accordance to local needs

Minimum of 3 years working experiences in customer care

Knowledge Areas:

Excellent client-facing and internal communication skills

SAP transactions (SD and CS module)

Computer literate (Word and Excel)

Work-In-Progress management

Critical Skills (Atlas Copco 9 Core Competency based evaluation)

Keep commitment to customers

Work with the Atlas Copco „The Way we do things“

Be confident to be an important face to the customer and be strongly service minded

Show courage and integrity

Demonstrate efficiency and accuracy

Learn to develop and update skills

Sharing expertise and experiences with others to ensure lessons learned

Effective and clear communication

Aanbod

Our Cultural Behaviors, rooted in our core values and beliefs, are essential for driving business success through our people. The behaviors complement each other, are actionable, clear and relevant for all employees in the Group, regardless of role or level in the organization. Every employee is measured against these behaviors as part of the annual performance review.