Position: Service Planner & Aftersales Assistant | TG-Group

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Service Planner & Aftersales Assistant

Fulltime, onsite

TG-Packaging

TG-Group is looking for a service planner & after-sales assistant for our office in Verrebroek (Beveren) – someone who enjoys organising, thinks ahead and, at the same time, has a strong technical understanding and a talent for customer service.

Job description

In this versatile role, you will combine the scheduling of our technicians with practical and administrative support for our after-sales team. You will act as a key link between customers, technicians, the warehouse, suppliers and project management.

You will schedule our service technicians for activities in our workshop and on-site interventions at customer locations

You will organise the practical aspects of service orders: transport, flights and hotels (where necessary) and other logististic details.

You will assist with machine deliveries and transfers.

You prepare dispatch, CMR and export documents and carry out administrative follow-up on shipments.

You support the after-sales department with the dispatch of spare parts, the scheduling of minor repairs and the follow-up of smaller overhaul projects.

You monitor the pricing of spare parts for sales in the ERP system.

You assist customers with technical and practical enquiries and, where necessary, you consult the relevant technical colleague.

You request quotations from suppliers and process these for our customers.

You assist with the processing of service orders, service reports and other administrative tasks.

Profile

We are looking for someone with organisational skills and a technical flair.

You enjoy planning, organising and problem-solving.

You have technical insights.

Knowledge of electromechanics, electrical engineering or mechanical engineering is an advantage.

You work accurately, in a structured manner and independently, and have strong administrative skills.

You are customer-focused and communicate easily with customers and colleagues.

You can handle pressure, and keep calm when schedules change unexpectedly.

You are proficient in MS Office, particularly Excel.

Experience with Odoo would be an advantage.

You speak Dutch very well and can express yourself fluently in English. French and/or German is a plus.

Experience in planning, logistics, technical service or after-sales is, of course, an asset.

You hold a Category B driving licence.

Offer

A full-time (40 hours per week) and varied role on day shifts within a growing and dynamic group.

A job that combines planning, logistics, technical work and customer contact.

A permanent contract when you join us.

Thorough in-house training, during which you will get to know our machinery, customers and internal processes step by step.

A great deal of independence and scope to contribute your ideas.

You will receive an attractive remuneration package in line with your experience and relevant knowledge, including some interesting fringe benefits such as an expense allowance, meal vouchers and the option of a company car with a fuel card or charging card.

A team of motivated colleagues and an informal working environment with a family culture.

Are you interested in this technical challenge? Then apply now!

TG-Group believes in equal opportunities. We select candidates on the basis of talent and skills, regardless of gender, ethnic background, age, sexual orientation or disability.

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