IT Specialist ( All genders)

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Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers future-oriented solutions within our global network. At any time, in any place. This allows us to work proactively and think long-term - in operations, quality management, process optimization, product development and distribution. We are innovation drivers, possibility makers and a reliable partner, all in one.

IT Specialist ( All genders)

Date: Sep 20, 2026

Location:

Hamburg, DE, 20097

Business Unit: Pharma

Job Function: IT / System Engineering / SAP

Level of Experience: Mid-Career

At HELM Pharmaceuticals in Hamburg, we develop high-quality generic drugs for international markets. To strengthen our Corporate IT team, we are looking for an experienced Senior IT Support Technician (m/f/d) to support our locations in Germany, Portugal, and Switzerland.

In this role, you will provide local end-user support, manage modern workplace technologies based on Microsoft 365 and Microsoft Copilot, coordinate with external IT service providers, and support the ongoing development of our IT infrastructure as part of our international carve-out.

Your Responsibilities:

First- and second-level support for users in Germany, Portugal, and Switzerland

Support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications

Administration of user accounts, permissions, and Workplace technologies

Installation, configuration, and maintenance of IT hardware and software

Handling incidents and service requests via ITSM and ticketing systems

Collaboration with internal IT teams and external service providers

Support for LAN, Wi-Fi, VPN, and communication solutions

Participation in international IT projects and rollouts

Ensuring adherence to IT security, compliance, and corporate standards

Assisting users with modern AI tools such as Microsoft Copilot / Claude

Your Profile

Completed vocational training or a degree in computer science, IT system administration, IT support, or a related field

At least five years of professional experience in IT support, IT service desk, or end-user support

Very good knowledge of: Windows,Microsoft 365,Active Directory, LAN / WLAN,TCP/IP and VPN

Workstation and End-User Device Technologies

Experience with IT service management processes and ticket systems

Good knowledge of IT security and user management

Experience in regulated environments (e.g., pharmaceutical, healthcare, or life sciences) is a plus

Excellent command of German and English

Experience working professionally with AI-powered workplace solutions such as Microsoft Copilot, Claude, or similar applications

Strong service orientation, ability to work independently, and excellent problem-solving skills

Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment - not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect work-life balance.

Interested?

Join our motivated team and help shaping the future of HELM! Even if you do not fulfil all of the requirements in our profile, we encourage you to apply. It is important to us to find the right people who will enrich our team with their motivation and personality!

We look forward to receiving your application with all the necessary documents via our application portal.

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