Head of eServices Platform (PaaS / ARR Transformation)

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Head of eServices Platform (PaaS / ARR Transformation)

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

Transform eServices (incl. Compass) into a scalable PaaS platform business generating recurring revenue.

Mandate

Shift from service delivery model → platform business model

Build a productized, modular, monetizable platform

Deliver sustainable ARR growth at scale

Own and scale the eServices platform into a PaaS business driving ARR growth, productization, and global adoption.

Key Missions

Scope of responsibility

Platform Business Ownership

Define and execute PaaS strategy and roadmap

Own business model transition to subscription / usage-based revenue

Integrate Compass into a unified platform offering

Productization & Platformization

Convert services into standardized, API-enabled platform capabilities

Drive scalability, reuse, and industrialization

Reduce bespoke delivery in favor of modular offerings

Revenue & Performance (full accountability)

Own:

ARR and ARR growth

Bookings, renewals, expansion

Platform gross margin

Drive monetization levers: pricing, packaging, upsell

Go-to-market & adoption

Define value proposition by segment

Enable Sales with platform-led selling model

Drive large-scale adoption and usage

Operating model transformation

Shift to:

self-service platform capabilities standardized onboarding scalable delivery model

Align product, tech, sales, and operations

Ecosystem development

Build internal and external ecosystem around the platform

Enable integration, partnerships, extensibility

Key KPIs

Business performance

ARR / ARR growth

Recurring vs non-recurring revenue mix

Platform gross margin

Adoption & scale

Active clients on platform

Usage metrics (transactions, APIs, modules)

Time-to-onboard

Expansion

Net revenue retention

Upsell / cross-sell ratio

Efficiency

Cost-to-serve reduction

% standardized vs bespoke delivery

Customer experience

Platform NPS

SLA performance at scale

Profile & Other Information

Experience

Proven track record in:

PaaS / SaaS / platform businesses

Recurring revenue models

Business transformation at scale

Core capabilities

Strong P&L ownership mindset (ARR-driven)

Ability to bridge:

Product

Technology

Commercial

Experience in platform productization and scaling

Leadership

Acts as platform GM, not service manager

Drives end-to-end accountability (build → sell → deliver → monetize)

High influence across cross-functional teams

Success factors

Clear ownership of platform P&L

Strong alignment across Product, Tech, Sales, Operations

Relentless focus on:

standardization over customization adoption over delivery volume recurring revenue over one-off deals

Key risk to manage

Remaining stuck in a service mindset (delivery-focused) instead of → shifting fully to platform business (product + ARR-driven)

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies www.idemia.com

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