Business Process Owner - Telecom

The role

You will join the Business Process Team and shape how network operations work.

End-to-end processes that drive network transformation and automation are yours to design, improve and govern.

Business stakeholders, operational teams and technical teams find their connection in you, as you translate business needs into clear processes, requirements and functional specifications.

Using the BPMN 2.0 standard, you model AS-IS and TO-BE processes.

KPIs help you monitor process performance and identify opportunities to improve efficiency, quality, automation and customer experience.

Your scope covers the network lifecycle, from planning and rollout to activation, service assurance, maintenance and sometimes phase-out.

Complex challenges become clear, effective processes that support efficient, scalable and future-ready telecom operations.

Profiel

Desired profile

Experience in process management, continuous improvement or business analysis, preferably in telecommunications

Experience managing cross-functional projects, including adoption and organizational change

The following are an asset:

hands-on experience with BPMN 2.0 and ARIS or a comparable modelling tool good knowledge of telecom networks, or the curiosity and drive to quickly build and apply this knowledge

💡 Your skills

Business needs are something you gather, challenge and translate into process and functional requirements.

Workshops, interviews, process reviews and gap analyses are familiar ground, and you facilitate them with ease.

Strong analytical, problem-solving and stakeholder-management skills help you move topics forward.

Operational teams, tool owners, and process and IT architects all find in you a good partner to work with.

Strong communication in Dutch and/or French is combined with a working knowledge of English.

🌟 Who are you?

Autonomous and assertive, with natural leadership

A strong communicator with a customer-oriented mindset

Flexible, both in business and technical matters

Rigorous in your approach

Aanbod

In addition to a permanent (open-ended) contract with an attractive, tailored salary, we offer you:

Meal vouchers of €8 per worked day;

A fixed expense allowance;

Company car and fuel card;

Hospitalization and group insurance;

Eco vouchers up to a maximum of €250 per year;

The opportunity to build a large network;

The possibility to share your experience and knowledge with other TEC consultants.

This assignment can also be carried out as a freelancer: Payment term of 30 days after invoice date