Service Manager / Spare Parts Manager (m/w/d)

Key Role in International Mechanical Engineering | After-Sales & Spare Parts Management

Our client is a technologically leading, internationally oriented family-owned company in the machinery and plant engineering sector. With high-quality, customized solutions, a high degree of vertical integration, and a strong focus on service, the company is among the established partners of discerning industrial customers. Quality, innovation, and long-term customer loyalty characterize the company’s successful growth. As part of our ongoing professionalization and expansion of the after-sales division, we are seeking a dynamic individual for our location in South India to lead service, spare parts management, and customer support.

Die Aufgabe

Responsibility for the strategic and operational development of the international after-sales and spare parts business

Ensuring high service quality through efficient processes in troubleshooting, maintenance, repair, fault resolution, and warranty service

Managing service calls, including technical customer support and on-site assistance for complex malfunctions

Expanding the spare parts business through service contracts, maintenance agreements, and training programs

Establishing a shared service center in close collaboration with global service and engineering teams in Germany

Ensuring optimal spare parts availability through efficient inventory, procurement, and warehouse management

Analyzing and optimizing service KPIs (including SLA compliance, first-time fix rate, response times, downtime, and cost and budget metrics)

Leading, developing, and training the service organization, including conducting training sessions for internal teams and customers

Building and maintaining long-term customer relationships and serving as the central point of contact for service and spare parts issues

Regular reporting on service and spare parts metrics, including trends in revenue, costs, and consumption

Ensuring quality and safety standards in collaboration with international technical partners

Ihr Profil

A successfully completed technical degree or comparable qualification, ideally in mechanical engineering, mechatronics, industrial engineering, or supply chain management

Several years of professional experience in after-sales, service, technical customer support, spare parts management, or maintenance at a manufacturing company

In-depth knowledge of inventory management, spare parts processes, and the use of relevant inventory and ERP systems

Experience leading technical service units as well as in professional customer and complaint management

Strong customer focus, problem-solving skills, entrepreneurial mindset, and high implementation capability

A strong communicator with a structured approach, leadership qualities, a hands-on mentality, negotiation skills, and the confidence to operate in an international environment

Very good English skills and a willingness to travel

Ihre Perspektive

Key role in expanding the after-sales and spare parts division

Dynamic, international environment with a high level of technical expertise

Opportunities to take the initiative in a stable, long-term-oriented family-owned company

Das Angebot

Senden Sie uns bitte Ihre Unterlagen unter Angabe der Kennziffer 14836,

Ihrer Gehaltsvorstellung und Verfügbarkeit über unser Kontaktformular oder alternativ per E-Mail an: