Entertainment Team Leader

ROLE SCOPE

Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis

Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans

Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures

Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance

Coordinates execution of Entertainment offerings

Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues’ well-being

Calls shows, prepare and distribute show reports where required

Gives performance notes as appropriate

Assists in the audition process of potential new hires

Supports rehearsal processes for new and existing shows

Coordinates special requests and both in-park and outdoor events as directed

Oversees paperwork, checklists and documentation relating to offerings

Works with technical team to assure repairs are noted, logged, and completed in a timely manner

Communicates relevant information through daily team briefings, department noticeboards and other channels as required

Attends daily park duty manager briefings as per schedule and distribute notes

Assigns tasks as required and checks on outcome

Ensures that all safety rules and procedures are being adhered to at all times

Ensures that policies, procedures and performance standards that are in place in the department are being adhered to

Ensures a clean and safe operating environment and raise any defects to their managers attention

Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately

Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues

Additional duties as assigned by management

QUALIFICATIONS

Essential:

Higher secondary or equivalent

Experience in a leadership position or 1 year of experience in the Entertainment industry.

Computer skills: word, excel and power point

Leadership skills

Customer service

Proficiency in English

Desirable

Degree in Fine Arts

2 years of experience working in entertainment in a theme park

Background in sound and lighting, rigging and/or show calling

About the company

Miral Experiences