Senior Manager-Solutions

We are currently recruiting for a Senior Manager – Solutions to join our Total Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

The Senior Manager-Solutions is responsible for overseeing and managing the Technical Solutions team. The role requires a blend of strategic planning, team management, and operational oversight to ensure the delivery of high-quality, cost-effective solutions that aligns with business goals contributing towards growth.

Responsibilities

Financial

Develop and implement pricing strategies for technical solutions, ensuring competitive and profitable pricing models.

Guide the team in developing commercial proposals/pricing structure.

Oversee financial solution development for various FM tenders.

Present the commercials to senior management for approvals.

Review and approve the commercial proposals.

Allocating resources efficiently across various projects bids.

Review contracts and managing relationships with vendors and suppliers to optimize costs and solutions quality.

Customer

Ensure that solutions developed are aligned with client goals and expectations.

Present the technical/commercial solution to clients as and when needed.

Review the Technical and commercial proposals developed.

Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.

Lead mobilizations, if required, post winning the contract.

Process

Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.

Develop detailed technical presentations and documentations for tender submissions.

Lead Sales/ bid meeting to update BU sales forecast, discussion strategy and priorities bids,

Working closely with other departments to ensure that processes are aligned with overall business needs and goals.

Managing capacity planning to ensure that resources are appropriately allocated to meet current and future demands.

Perform detailed analysis on the lost bids and revise the solution strategy to increase win ratio.

Innovation

Leveraging technology to improve and reduce operational cost which can be factored in solutions.

Incorporate technology and innovative solutions to improve quality of our service delivery while optimizing on costs.

Selection Criteria

Bachelor’s degree in engineering – (Mechanical/electrical discipline).

5 years in the similar position and 10+ years in the FM industry.

Technical skills:

Knowledge of FM Processes and methods

MEP Systems

Maintenance sand cleaning standards

Local regulations

Soft Skills:

Customer Service Orientation

Conflict Resolution

Critical Thinking

Leadership Skills

Hard Skills:

Reporting skills

Risk analysis and mitigation planning

Service level agreement management and analysis