Business Operations Manager - Radiology (Al Dhafra)

We are seeking an experienced and results-driven professional to lead business development initiatives and operational excellence across the facility. The role is responsible for identifying growth opportunities, strengthening stakeholder relationships, enhancing service delivery, and supporting the implementation of operational strategies aligned with organizational objectives.

Responsibilities

Providing business development strategies and operational input and expertise, for operational strategy for the maintenance and expansion of the business

Has input to the operational plans with the objectives of looking for new business opportunities and establishing contacts with business leaders, insurance companies, construction camps to ensure key result areas are defined in the plan and met

Participates in the development of the business and service plans for the group

Developing and ensuring correct implementation of policies, procedures, systems, work methods and operating standards to cover and regulate the provision of various functions within the department/section

Maintaining a close awareness of best practice and industry related to his tasks and implementing them under the department supervision.

Reviewing and evaluating the general services contracts in coordination with other sections/departments as required and providing economic and technical justifications to promote appropriate action by the facility

Negotiating, authorizing and signing contracts, ensuring cost efficiency and quality for laundry, catering, housekeeping, disposal of medical waste, security services, transport, housing, mail service, air ticket booking and other contracts

Dealing promptly with any escalated, patients'/staff complaints or concerns related to operational projects

Assisting in developing a clear development strategy and annual plan for the division

Suggest an annual business development budget in light of the business objectives and business plan, and implements it after approval

Monitoring the progress of achievements through regular reporting and KPIs.

Maintaining best relations with external clients and provides advice to the leadership on how to best propagate these positive relations across the organization.

Monitoring the performance of the external clients and their adherence to the service contracts and develops pertinent KPIs

Communicating with external clients.

Interfacing with third party insurers and payers and assist in negotiating appropriate service contracts

Developing and maintaining relationships with facility leaders and business stakeholders and promoting the reputation of facility services

Liaising and collaborating with Chief Operating Officer and counterparts in the facility

Ensuring regular liaison with other corporate divisions

Supporting the development and implementation of cross-division coordination mechanisms and information sharing

Acting as manager to the team; checking workload, ensuring performance management, day to day supervision, training and orientation of the staff

Participating in cross-functional teams and committees as appropriate

Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk

Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders

Working with the Directors, to identify and nurture leadership potential and talent

Developing a high performing team of Managers who work to key performance indicators and who are held accountable in terms of delivery

Providing input and guidance on operational business development matters and on operational decisions impacting clients and stakeholders of the facility

Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies

Completing and maintaining regulatory requirements including licensure and certification and other mandatory training within established time frames

Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders

Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility

Performing any other duties as may be assigned relevant to the basic responsibilities of the role

Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines

Understanding and adhering to emergency preparedness plans/policies

Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position

Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies

Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care

Complying with any regulations related to mentoring, training, development of UAE nationals' staff.

Qualifications

Required:

Bachelor's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field OR Diploma in relevant field with 3 years of additional experience

6-8 years of relevant experience of which minimum 3 years progressive leadership responsibility in a large organization

Desired:

Master's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field

Experience in a large healthcare facility

About the organisation

Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals which are Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. In addition, the institution also includes four clinics which are Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these hospitals and clinic provide coverage across 16 different specialties including inpatient and outpatient medical services covering different fields and specialties, including internal medicine, pediatrics, gynecology & obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.

About the company

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.