ServiceNow Agile Coach - Sr. Scrum Master

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ServiceNow Agile Coach - Sr. Scrum Master

Description:

.

Job Purpose

Drive the adoption of Agile and Scrum practices across IT and digital transformation initiatives, enabling effective delivery, high-performing teams, continuous improvement, and increased organizational Agile maturity.

Key Accountability Areas

Agile & Scrum Implementation:

Lead the adoption and implementation of Agile and Scrum methodologies across projects and transformation initiatives.

Introduce Agile practices, frameworks, tools, and standards to improve delivery effectiveness.

Establish and maintain Scrum processes, guidelines, and ways of working.

Support teams transitioning to Agile and drive continuous improvement.

Agile Delivery Management:

Support Agile delivery across digital transformation, technology, and IT initiatives.

Facilitate Scrum ceremonies and ensure effective execution of Sprint activities.

Monitor sprint progress, backlog delivery, capacity, risks, dependencies, and impediments.

Partner with Product Owners and delivery teams on backlog management, prioritization, and refinement.

Ensure delivery progress, risks, and issues are transparent to stakeholders.

Agile Coaching & Team Development:

Coach Scrum teams, Product Owners, and stakeholders on Agile principles and practices.

Promote collaboration, self-organization, accountability, and continuous improvement.

Identify and resolve team, process, and organizational impediments.

Mentor Scrum Masters and Agile practitioners where required.

Performance & Reporting:

Monitor Agile metrics including velocity, throughput, cycle time, backlog health, and sprint performance.

Analyze delivery trends and identify risks and improvement opportunities.

Maintain Agile dashboards and provide regular delivery updates to leadership and stakeholders.

Agile Tools & Continuous Improvement:

Support the implementation and effective use of Agile tools such as Jira, Azure DevOps, and similar platforms.

Standardize Agile workflows, templates, and reporting practices where required.

Lead retrospectives and track continuous improvement initiatives.

Stakeholder Collaboration:

Collaborate with Product Owners, Business Analysts, Project Managers, Technical Leads, Developers, QA teams, and other stakeholders.

Facilitate communication between business and technology teams.

Support dependency management and alignment across Agile teams and workstreams.

Agile Transformation:

Contribute to enterprise Agile transformation and organizational change initiatives.

Assess Agile maturity and recommend improvements to processes, governance, and delivery practices.

Develop and promote Agile standards, playbooks, training materials, and best practices.

Role Accountability

HR Proficiency:

Ability to obtain updated soft and technical skills related to the job.

Delivery:

Perform the planned activities to meet the operational and development targets as per delivery schedules.

Utilize resources effectively to achieve objectives within efficient cost and time.

Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

Solve any related problems arise and escalate any complex operational issues.

Quality:

Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field

Work Experience

6 to 10 Years

Technical / Functional Competencies

Applications System Analysis

Applications System Design

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