Senior Specialist Account Operations

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Senior Specialist Account Operations

INTRO

Purpose & Overall Relevance for the Organisation:

To deliver outstanding Customer Service to the Strategic wholesale accounts.

To proactively manage order-books ensuring on time in full deliveries and 100% conversion to ensure customer excellence.

Taking on projects to improve efficiency of department.

Responsibilities:

Exceed in operational standards including timely and accurate order entry, back order book management, reconcile, tracking, management of delivery processes and query resolution.

Demonstrate a high level of knowledge of systems and end to end supply chain processes.

Manage a small team and support the Department Manager to achieve departmental goals.

Develop strong relationships in order to provide excellent service delivery to account managers and customers.

Work with customer, sales and internal departments to maximise orderbook conversion for your account(s).

Attend and contribute to successful orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings driving issues, highlighting problems and recommending solutions.

Attend regular customer visits as appropriate to your account base, which will be the forum for reconciliation, orderbook reviews, service issues and service level improvements.

Provide management reporting and analysis where required.

Work with operations colleagues to improve supply chain efficiency.

Work with customers to deliver efficient solutions, minimising costs.

Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers.

Key Relationships:

CS, Sales, Operations, Distribution, Customers, Credit Management, Marketing

Knowledge Skills and Abilities:

Fluent English language skills (written and oral)

Fluent Dutch language skills (written and oral)

Excellent working knowledge of Excel

Excellent working knowledge of SAP

Highly customer-oriented and cost-oriented approach

Process-oriented mindset

Requisite Education and Experience / Minimum Qualifications:

Education in the field of Operations, supply chain or CS

Functional 3 years in a CS role with experience in providing customer support to retail accounts

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

• Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title: Senior Specialist Account Operations

TEAM: Sales

Location: Amsterdam

State: NH

Country/Region: NL

Contract Type: Full time

Number: 552046

Date: Nov 11, 2026

Apply now »

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