Service Manager Haulotte GmbH

Haulotte Hubarbeitsbühnen GmbH, based in Eschbach in southern Baden, is a wholly owned subsidiary of the family-owned French Haulotte Group. With around 35 employees at the site. It is responsible, as a sales and service company, for the distribution and support of high-quality products in the access equipment sector in Germany, Switzerland, Austria, the Czech Republic and Slovakia. As part of an internationally successful group of companies with around 1.900 employees operating in more than 20 countries, Haulotte stands for quality, innovation and customer-focused service.

To strengthen our team, we are looking to recruit, at the earliest opportunity, a Service Manager (m/f/d)

Your responsibilities :

Operational management, strategic development and control of the service, consisting of the sub-areas field service, personnel scheduling, technical hotline, training, spare parts management, delivery center

Expansion of the field service team with locally based service technicians in Germany

Restructuring of the external service partner network in Germany

Technical and line management of approx. 20 employees within the department

Ensuring smooth, professional, timely, contract-compliant and efficient processes throughout the area of responsibility, working closely with the relevant functions across the company

Profile

Your profile :

Completed technical qualification (technician, engineer) or a comparable qualification

Experience in leading and developing service teams

Experience in contract and claim management

Strong organisational and communication skills, flexibility, assertiveness, and a confident and friendly manner.

Reliable, structured, independent and efficient approach to work

Confident manner when dealing with our customers; intercultural competence

You enjoy working in an international environment; you communicate confidently in German and English, and French would be a welcome additional asset

What we offer :

A permanent position in a forward-looking, family-owned company

A friendly, collaborative team with flat hierarchies and direct access to senior management

Attractive remuneration, flexible working hours and a company car as well for private use

If you have relevant professional experience, are principled and honest, and enjoy working as part of a small team, we look forward to receiving your application by email at .

If you have any questions, please contact our managing director by telephone on .