Proximity Technician N2 (M/F)

THE POSITION:

Actual Talent Metz is looking for a Level 2 Proximity Technician (M/F) based in Strasbourg (67) for its client. This position is part of a long-term assignment within a particularly demanding technical environment.

Contract information:

Location: Strasbourg (67)

Contract: Temporary assignment (long-term)

Salary: 26k to 28k gross annual depending on profile and experience

Start date: As soon as possible / Immediate

As part of this position, here are the missions that will be entrusted to you:

Process the backlog, incidents, and level 2 requests (via the SysAid tool).

Establish hardware/software diagnostics, propose sustainable solutions, and apply established rules and procedures.

Master, configure, and deploy workstations.

Update the IT inventory and handle security alerts on workstations.

Escalate complex incidents, problems, and arbitrations to management.

Write and keep up to date technical documentation, intervention reports, and user support materials.

Ensure regular reporting and adapt written and oral communication in complex or crisis situations.

Profile sought:

You have at least 3 years of experience in a similar position in Level 2 proximity support.

You master the Windows 10 environment, Office 365, Teams, and Active Directory.

You have knowledge of logical networks, as well as ideally Qualis and a ticketing tool (knowledge of SysAid is a plus).

You demonstrate excellent communication (oral and written), listening skills, and pedagogy with users.

You are recognized for your rigor, analytical mind, sense of service, and autonomy.