Workstation / Helpdesk Technician (M/F)

As a local User Support Technician, your missions will be

Interventions at client sites

Resolution of technical incidents on-site

,

Ticket management on ITSM

Management of requests and incidents for workstations, networks, and video conference room control.

Stock management and fleet updates.

Travel within the Drome and Ardèche departments with a company vehicle

To excel as a Level I Helpdesk Technician, you must possess an excellent sense of customer service and a real ability to resolve first-level technical incidents efficiently.

A two-year degree in IT or equivalent experience is highly appreciated to master common system and network environments.

We are looking for a person with great rigor, capable of tracking tickets methodically and communicating pedagogically with users.

Proficiency in IT asset management tools as well as knowledge of Windows and Office 365 suite environments are essential assets to succeed in your daily tasks.

Your technical curiosity and ability to work in a team will be decisive in actively contributing to the satisfaction of our users.