Experienced Travel Agent (M/F)

Your Missions: From the first idea to the return from the trip

1. Expert advice & Customer experience Embody the agency's expertise with clients (in agency, by phone and e-mail). Decipher desires, constraints and budgets to design the ideal project.

Recommend the best options: tailor-made circuits, packaged stays, cruises or thematic getaways.

2. Tailor-made design & Commercial negotiation

Find and optimize offers with our network of tour operators and receptive agencies.

Build personalized quotes, enhance the itinerary and finalize sales.

Manage bookings from start to finish (flights, accommodation, transfers, local experiences). Propose relevant additional services (insurance, excursions, upgrades) to enrich the stay.

3. Operational coordination & Excellence monitoring

Master entry formalities, pricing conditions and field logistics. Design complete travel journals and brief travelers before their departure.

Ensure reactive and reassuring management of unforeseen events, changes or last-minute adjustments.

Ensure impeccable satisfaction throughout the customer experience.

4. Commercial performance & Agency reach

Actively develop revenue and exceed set targets

Build customer loyalty through careful relationships and proactive follow-ups.

Showcase the commercial offer (window display, digital media, favorite selections). Represent the agency during events, trade fairs or activities to attract new travelers.

Job conditions

The final conditions will be specified during recruitment

Contract type and working hours.

Remuneration range from 24,500 to 30,000 annually plus performance bonuses.

Working hours and organization: from Tuesday to Friday from 10 a.m. to 7 p.m. and on

Saturday from 10 a.m. to 6 p.m. (lunch break from 1 p.m. to 2 p.m.).

Profile sought Professional experience 3 to 4 years of minimum experience in a travel agency. Confirmed experience in consulting, sales and booking of individual trips.

Training

BTS Tourism or equivalent training in the field of tourism and travel. Technical skills Good knowledge of tourism products, destinations and tour operators. Mastery of sales and commercial negotiation techniques. Mastery of booking tools (Amadeus booking, pricing, issuance) and professional software in the sector. Good mastery of office tools. Expected qualities: Excellent interpersonal skills and sense of customer service. Commercial spirit and ability to convince. Autonomy, rigor and organization.

Reactivity and ability to manage unforeseen events. Team spirit and sense of responsibility.